FAQ
Questions caught in the web
The questions SPIDERCASE owners ask us most, sorted by topic.
Fit
Open Settings and look for About (iPhone: Settings → General → About). The model name there must match the model named on the case. Our fit guide walks through it for iPhone, Galaxy and Pixel.
Some do, because the phones share a body: iPhone 17e and 16e, iPhone 18 Pro and 17 Pro, iPhone 18 Pro Max and 17 Pro Max, and Pixel 10 and 10 Pro. Each case name lists every model it fits.
Magnets & charging
Yes. All our cases support wireless charging. Magnetic cases also snap onto magnetic chargers. On an upright charging stand, the Pixel 10 Pro XL charges fastest with the case off.
Yes, with a SPIDERCASE magnetic case. The ring inside the case adds magnetic support to phones that do not have it.
Protection
Our cases are drop-tested to 10 or 12 feet depending on the family. Each product page lists its rating.
The iPhone matte series includes two glass screen protectors. The Galaxy rugged series includes two screen and two lens protectors. Waterproof cases have a screen protector built in. Kickstand cases are case-only.
Care & warranty
Our clear cases use Bayer materials with an anti-yellowing coating that resists UV. Heavy, constant sun can still age any clear plastic over time.
Write to [email protected] within 360 days of purchase with your order details. We replace cases that fail.
Not answered here? Tug the line: we reply within a day.